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faq

OUR FOOD

FAQ

How long does delivery take?


Local orders in Singapore:

  • Standard: 3-5 Days
  • Express: 24 Hours
Overseas Orders:
  • Standard: 1-2 Weeks
  • DHL Express: 3-7 Days
Please note that you might have to pay duties and taxes depending on your country of residence.




Can I check for a particular item in stock?


Sure! Please contact us via the chat function and register your email.




How do I claim a warranty?


We will only accept warranty claims if the following conditions are met:

  • You must have bought the product from us.
  • It must still posses a valid warranty within the given time frame.
  • You must have kept the product's receipt or prove that you bought the product from us.
For all other warranty claims, please contact the company you bought your product from. (e.g. OtterBox, Casetify, LifeProof)




Do you deal with bulk orders?


Yes we do! Please contact: sales@thedigitalgadgets.com for all bulk purchases. We will be happy to provide you with a sales quotation.




How will COVID-19 affect my order?


Due to the COVID-19 pandemic, you might experience slight delays with your order. However, most of our orders have been delivered on time.




Will I receive a warranty upon purchase?


Yes, all of our products come with at least a year of warranty. If your purchase suffers from unintentional degradation, you may request for an exchange provided you have kept your recieipt as proof of payment.




Do you provide phone case customization services?


Unfortunately, we do not provide such services at the moment. However, we are looking into it in the future.




How do I track an order?


An email will be sent to your email address after a few days. It should contain the tracking number to your order. In the unlikely event that you are unable to trace your order, please contact us via the chat function or email us at: sales@thedigitalgadgets.com





General

Where is Haven located?


We’re located near Spadina Station at 366 Bloor St W, Toronto, ON, M5S 1X2.




Do you guys take special requests for food allergies/ I have a particular food restriction(s), am I able to customize the meal?


We have detailed allergen information on everything in store, but given the nature of our quick-service concept, we are generally unable to prepare custom dishes to order. Exceptions may be made at the store manager’s discretion.




I have a question about a menu item - where can I get more info?


Select ingredient and allergen information is available in the “Menu” section of our website. Call or visit in-store for more information.




Do you offer delivery services?


Yes we do! Check out our homepage to see the delivery partners we work with.




Do you offer catering?


For catering information, please email us by filling out our contact form on our website or email us directly to hello@haveneatery.com




Where is Stacked By Haven located?


Stacked by Haven operates in the same location as Haven Plant Based Eatery, as it is an extension of the Haven brand.




Are you open on holidays?


Please check our gogle page or call the store for up-to-date hours of operation.




Where can I give customer feedback?


We would love to hear about your experience by writing a Google review! Please click on the map at the footer of our website to head over to our Google page.





Business faq

Where is Haven located?


We’re located near Spadina Station at 366 Bloor St W, Toronto, ON, M5S 1X2.




Do you guys take special requests for food allergies/ I have a particular food restriction(s), am I able to customize the meal?


We have detailed allergen information on everything in store, but given the nature of our quick-service concept, we are generally unable to prepare custom dishes to order. Exceptions may be made at the store manager’s discretion.




I have a question about a menu item - where can I get more info?


Select ingredient and allergen information is available in the “Menu” section of our website. Call or visit in-store for more information.




Do you offer delivery services?


Yes we do! Check out our homepage to see the delivery partners we work with.




Do you offer catering?


For catering information, please email us by filling out our contact form on our website or email us directly to hello@haveneatery.com




Where is Stacked By Haven located?


Stacked by Haven operates in the same location as Haven Plant Based Eatery, as it is an extension of the Haven brand.




Are you open on holidays?


Please check our gogle page or call the store for up-to-date hours of operation.




Where can I give customer feedback?


We would love to hear about your experience by writing a Google review! Please click on the map at the footer of our website to head over to our Google page.